Contact Us
Last Updated: October 2026
Questions about a toy, an existing order, shipping, returns, or your shopping experience are welcome.
Our customer support team will make reasonable efforts to provide clear and helpful assistance.
Customer Support
Email:
service@avonirav.com
Phone:
+852 5700 1725
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM China Standard Time (CST, UTC+8)
Messages received outside customer service hours may be reviewed on the next business day.
Product Questions
Before ordering, you may contact us regarding:
- Product dimensions
- Materials
- Product features
- Included components
- Intended use
- Age guidance where available
- Care information
- Product availability
Please identify the product clearly so we can assist efficiently.
Order Support
For questions about an existing order, please provide:
- Order number
- Name used on the order
- Email address used at checkout
- Product concerned
- Short description of your request
For damaged, incorrect, or defective items, photographs or videos may help us review the issue.
Shipping Support
You may contact us if:
- Tracking has not updated for an extended period
- Your shipment appears delayed
- You received the wrong item
- Your package arrived damaged
- You believe a package may be lost
Please include your order number and tracking information where available.
Returns
Please contact us before returning a product.
Once a return request is approved, our customer support team will provide the appropriate return instructions and applicable return destination.
Do not automatically send returns to our registered business address unless our support team specifically confirms that address for your return.
Company Information
AVONIRAV is owned and operated by Xiamen Siwandehui Network Technology Co., Ltd.
Business Address:
Unit 37, Room 1101, No. 91 Xixishanwei Road, Software Park Phase III, Xiamen Torch High-Tech Industrial Development Zone, Xiamen, Fujian Province, China
Customer Support:
service@avonirav.com
Phone:
+852 5700 1725
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM China Standard Time (CST, UTC+8)