Return Policy
Last Updated: October 2026
AVONIRAV wants customers to have a clear and practical way to request returns when an eligible purchase does not work out.
AVONIRAV is owned and operated by Xiamen Siwandehui Network Technology Co., Ltd.
1. Return Window
Eligible products may be returned within:
180 calendar days after delivery.
The return request must be submitted within the applicable return period.
2. Eligible Returns
For preference-based returns, products should generally:
- Be unused
- Be in substantially original condition
- Include original packaging where reasonably applicable
- Include supplied pieces, accessories, manuals, or components
- Include proof of purchase
A toy that has been materially damaged through misuse, improper care, unauthorized modification, or normal wear after use may not qualify for a preference-based return.
3. Starting a Return
To request a return, contact:
Please provide:
- Order number
- Name or email associated with the order
- Product being returned
- Reason for return
- Photos or video where relevant
Please wait for authorization and instructions before sending the item.
4. Return Destination
The applicable return warehouse may differ from our business registration address.
Please do not send products to our registered business address unless customer support specifically confirms it as the return destination.
After approval, our support team will provide the appropriate return instructions.
5. Preference-Based Returns
For returns requested because of:
- Change of mind
- Incorrect product selection by the customer
- No longer wanting the product
Customers are responsible for return shipping costs for preference-based returns, including change-of-mind returns or incorrect product selection by the customer. If an item arrives damaged, defective, incorrect, or materially different from the product description, AVONIRAV will provide an appropriate resolution at no additional cost to the customer.
6. Damaged, Defective, or Incorrect Products
If an item arrives:
- Damaged
- Defective
- Incorrect
- Missing material components
- Materially different from the product description
please contact us promptly.
Where the issue is confirmed, AVONIRAV will provide an appropriate replacement, refund, return solution, or other reasonable resolution without requiring the customer to bear costs caused by our error.
7. Missing Pieces
If a toy arrives with a missing component, contact us with the order number and a photograph of the received product and packaging where practical.
We will review the issue and determine an appropriate solution.
8. Refund Processing
After an authorized returned product has been received and reviewed, approved refunds are generally processed to the original payment method within:
7 calendar days.
Your card issuer, bank, or payment service may require additional time before the refund appears.
9. Exchanges
Where inventory allows, certain eligible issues may be resolved through a replacement or exchange.
Availability cannot be guaranteed.
10. Non-Returnable Items
Where permitted by applicable law, certain products may not qualify for preference-based return, including:
- Personalized items
- Customized items
- Used items that cannot reasonably be resold
- Products damaged after delivery through misuse
- Unauthorized returns
- Items clearly identified as final sale before purchase
This does not limit mandatory rights relating to defective, incorrect, or misdescribed products.
11. Order Cancellations
If you wish to cancel an order, contact service@avonirav.com as soon as possible.
Cancellation may be possible before fulfillment begins.
Once processing or shipment has started, cancellation cannot be guaranteed.
12. Contact Information
AVONIRAV is owned and operated by Xiamen Siwandehui Network Technology Co., Ltd.
Business Address:
Unit 37, Room 1101, No. 91 Xixishanwei Road, Software Park Phase III, Xiamen Torch High-Tech Industrial Development Zone, Xiamen, Fujian Province, China
Email:
service@avonirav.com
Phone:
+852 5700 1725